FAQs

Is the staff friendly and professional?

You will engage regularly with your provider’s office staff. It’s important to have a cordial relationship with them, too. Consider when you interact with the staff: Are they courteous and patient? Do they respect your privacy, your name and pronoun preferences, your boundaries? Are they helpful...

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Can the provider meet your special needs?

Talk openly with prospective providers about their experiences dealing with special needs you may have. This may include a wide range of health challenges, including chronic disease, transgender, disabilities, abuse and trauma....

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Does the provider have the expertise you’re looking for?

Family doctors, pediatricians, internists, OB/GYNs and geriatricians are all primary care providers. If you want to work with a provider who has expertise in a particular field or specialty, review their bio and talk with them about their experience. You also may wish to find a board-certified provi...

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What is the provider’s availability?

It’s important to have access to healthcare when you need it. Questions you might ask: What are the hours for a provider’s practice? Is telemedicine an option? Does the provider offer a 24/7 online portal where you can request appointments or refills and send messages? Also consider if the pr...

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Who do your friends and family recommend?

If you have trusted family, friends and colleagues in the area, ask for their recommendations and suggestions of providers they like and why. You might also ask other health professionals, like pharmacists, dentists, etc. ...

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Is the provider in your network?

If you have health insurance, choosing a medical provider in your network can help keep your health costs down. Your insurance also may allow you to use an out-of-network provider at a higher cost. If you don’t have insurance and will pay out of pocket, talk with prospective providers about the co...

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Are there non-surgical options to improve arthritis pain?

Absolutely! Often a person with arthritis pain can find relief without surgery or can delay surgery for a good amount of time using what we call conservative treatment. For some people, arthritis pain is managed using physical therapy, over-the-counter medications, corticosteroid injections, or inte...

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What are the treatments for carpal tunnel syndrome?

In the early stages, you can: Take breaks to rest your hands, especially if you are doing something repetitive Avoid activities that make symptoms worse Use ice or cold packs to reduce swelling Rotate your wrists and stretch your palms and fingers Wear a splint designed for carpal tunnel...

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How do I know when it is the right time to schedule joint replacement?

Our orthopedic team will start with an x-ray to see what level of deterioration you are living with. When we find arthritis, patients often ask when they should get the joint replaced. The short answer is that it is a personal decision. Most patients who see our orthopedic surgeon have already been ...

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What are the symptoms of a torn rotator cuff?

A rotator cuff injury can cause a dull ache in the shoulder, which often worsens with use of the arm away from the body. Motions like combing your hair or reaching behind your back can be difficult and painful. Rotator cuff injuries are more common as we age, especially for people working in a job t...

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Does my insurance work with Upland Hills Health?

It’s one of the most common questions our patient financial services experts get.

Most people are surprised to learn that Upland Hills Health works with a wide range of health plan and PPOs. We are an independent, nonprofit healthcare organization, always pursuing additional insurance carriers that service our communities.

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Most frequently used insurance plans:

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